FAQs
We're here to answer all product and order related questions. If you require any further assistance, don't hesitate to get in touch with our customer support team.
Do you offer returns or exhanges?
We offer 30-day returns on full-priced products that are in original condition. Please visit our Return Policy page for more information or send us an email to sale@reformerloops.com
Please note Latex Bands are non returnable due to the nature of the product.
Do the Reformer Loops attach to all Reformers?
Yes, the paracord allows for attachment to both clip and soft rope attachments of all Reformers.
How do I inflate the Ball?
For the Pilates Ball
There is a pump supplied. You will find a needle in the lid of the pump, screw this into the end of the pump and insert into the inflation hole of the ball.
For the Squishy 9" Ball
Use the straw provided or simply place your mouth over and blow. This one is easy to inflate + deflate as you need, simply remove the stopper and go.
What's the difference between the two Balls?
The Pilates Ball is about 8" and is moulded from a thick PVC rubber. It comes with a pump and stays inflated. (It is a harder and firmer than the squishy with a smooth texture.)
The Squishy Ball is about 9" but can vary an inch or two depending on inflation amount. (You seal the inflation hole with a stopper making it quick and easy to inflate or deflate it. As the name suggests squishy and has a slight texture.)
How do I clean my Loops props?
You can wipe down all of our products with warm water and gentle detergent. We don't recommend using bleach or any harsh or abrasive chemicals/cloths.
Visit our Care Instructions page for further details on caring for your Reformer Loops.
Are Loops products eco-friendly?
At Loops we aim is to create premium quality, sustainable pilates props. Check out Our Commitment page to see the our sustainability initiatives.
Do the Resistance Band Sets come with all 3 resistances?
Yes, you pick the color combination you want and we package them up for you. By buying the Resistance Band bundle you save $5!
Do you offer discounts for studios?
Our products are premium quality and we have kept pricing as fair and affordable as possible.
We offer 10% off your first purchase when you subscribe to our emails.
We don't offer any studio discounts. If you retail products and are interested in stocking Loops, please reach out for wholesale information.
What are Loops products made of?
Our Reformer Loops are made of 100% recycled PET bottles and lined with premium neoprene. The neoprene is a durable material which extends the longevity of the product. It helps repel dirt and sweat.
Our Pilates balls are moulded from a thick PVC rubber.
Our Squishy balls are made from a thick, pliable PVC.
Our Blocks are made from a dense foam, helping maintain a stable durable shape.
Our Resistance Loops are made from a polyester and latex thread.
Our Latex bands are made from latex.
Our socks are made from a premium cotton with a durable silicon base.
Are your products made of latex?
Yes, there is latex in our Resistance Loops and our latex bands.
How long will my Loops products last?
If taken care of correctly, our Loops products are made to last.
The Resistance and Latex Bands will need to be replaced from time to time due to the nature of the product, being stretched throughout the day in a busy class setting.
To ensure your Reformer Loops last as long as possible we recommend not having your ropes too tight. They should have a slight looseness when attached to the Loop peg. Harsh abrasion over time can wear the neoprene.
Will I have to pay import duties?
If you are purchasing from outside the USA your Country may be subject to import duties and taxes. These are charges issued by the host Country and do not have anything to do with us, we suggest looking for more information on your local government website.
Questions about Shipping + Handling?
Orders ship from the USA to most countries around the world.
Please visit our Shipping Policy page for any questions regarding domestic or international orders.